Merchant of Record – the company that charges the insurance premium. The MoR takes on the financial responsibility and liability of payments, billing, sales, taxes, refunds and charge backs, and more.
Fulfillment – policy documents
Schedule of Benefits – Document showing the benefits of a plan.
Host Country – Where the customer lives
Host State – State where the customer lives
Disclosures/Disclaimers are legal statements. As insurance is a regulated product, there are certain disclosures or disclaimers that must be made available to the customer at the time of purchase. Typically, the customer can access the disclosures/disclaimers via a hyperlink.
The First Notice of Loss (FNOL) is the initial report of a claim by a customer. battleface has an online claim reporting system to make filing a claim quick and easy.
Included Offer – when the cost of the trip includes the plan. Travel insurance cannot be an included offer.
Partner – the entity, such as an affiliate, partner, broker, aggregator, etc. (anyone that sells battleface products)
Plan – typically refers to the entire package that the customer purchases – travel insurance assistance services.
Plan Cost is the total cost of the travel protection plan, including insurance premium and assistance.
Policy Document – contains all the specifics regarding the insurance coverages, including benefits and is always sent to the customer via email immediately after purchase